Privacy Policy

    Last updated: May 2026

    PetKin ("we", "us", or "our") is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store, and disclose your personal information when you use the PetKin platform.

    1. Information We Collect

    We collect the following types of personal information:

    • Account information: your name, email address, and phone number
    • Pet information: pet name, animal type, and any emergency instructions you provide
    • Emergency contact information: names and phone numbers of your designated Kin Contacts
    • Shipping information: delivery address for your QR kit
    • Payment information: processed securely by Stripe — we do not store card details
    • Usage data: IP address, QR scan events, and alert logs

    2. How We Use Your Information

    We use your personal information to:

    • Operate and deliver the PetKin emergency alert service
    • Send emergency SMS, WhatsApp, and email notifications to your designated contacts when your QR code is scanned
    • Process subscription payments and deliver your QR kit
    • Communicate with you about your account and service updates
    • Maintain security and prevent fraud

    3. Third-Party Services

    To deliver the Service, we share limited data with trusted third parties:

    • Twilio — for sending SMS and WhatsApp alerts to your emergency contacts
    • Stripe — for secure payment processing
    • SendGrid — for transactional email delivery

    These providers are contractually required to protect your data and may only use it to perform services on our behalf.

    4. Data Storage & Security

    Your data is stored on secure, encrypted servers. We implement industry-standard security measures including:

    • Passwords stored using bcrypt hashing (never in plain text)
    • All data transmitted over HTTPS/TLS
    • Access controls to limit who can view your data
    • Regular security reviews

    While we take every precaution, no system is completely secure. We encourage you to use a strong, unique password for your account.

    5. Data Retention

    We retain your personal information for as long as your account is active or as necessary to provide the Service. If you close your account, we will delete or anonymise your personal data within 30 days, except where we are required by law to retain it.

    6. Your Rights

    Under the Privacy Act 1988, you have the right to:

    • Access the personal information we hold about you
    • Request correction of inaccurate or incomplete information
    • Request deletion of your personal data
    • Withdraw consent for data processing (this may affect your ability to use the Service)

    To exercise any of these rights, contact us at hello@petkin.com.au. We will respond within 30 days.

    7. Cookies

    We use session cookies to keep you logged in and to maintain the security of your account. We do not use tracking or advertising cookies.

    8. Changes to This Policy

    We may update this Privacy Policy from time to time. We will notify you of material changes via email or within the platform. The updated policy will always be available at this page.

    9. Contact & Complaints

    If you have questions, concerns, or a privacy complaint, please contact our Privacy Officer at hello@petkin.com.au.

    If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

    See also our Terms of Service.